Return & Refund Policy
Overview
At Delias Design Co., we strive to provide exceptional service and quality products to ensure your complete satisfaction. Below is our updated return & refund policy for both products and event services.
Real Flower Bouquets
Real flower bouquets are non-refundable due to the perishable nature of the product. If there is an issue with your bouquet upon delivery, please notify us within 24 hours for a resolution, which may include a replacement or store credit at our discretion.
Event Design Services
Cancellations:
Cancellations more than two (2) weeks before the event date: The first payment (25% deposit) will be refunded.
Cancellations more than one (1) week before the event date: We retain 50% of the total cost. Any balance remaining, after deducting the cost of custom designs, specialty items, and third-party expenses for items and services, will be refunded.
Cancellations within one (1) week of the event date: All payments are non-refundable.
Custom Designs and Specialty Items:
Custom designs, specialty items, and floral arrangements prepared specifically for an event are non-refundable, regardless of cancellation timing.
General Products (Non Perishable)
Returns:
Non-perishable items such as décor may be returned within 14 days of purchase in unused and original condition for a full refund. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon receipt.
Refunds:
Refunds will be issued to the original payment method within 7-10 business days after the returned item is received and inspected.
Issues or Concerns
This policy is subject to change without prior notice and is effective as of November 20th, 2024. For more details regarding our return & refund policy, please feel free to reach out to our team.
If you have any additional concerns or questions about your order or event, please contact us via email at [email protected] or call us at (818) 350-3893. We are committed to finding a solution that works for you.
